How GALERIA Frankfurt increased local visibility by 62%
Massive increase in online visibility through consistent multi-channel review acquisition and the implementation of Rev1ew AI.
About Galeria
- Store location: GALERIA Frankfurt an der Hauptwache, Germany
- Employees involved: The whole team worked hand-in-hand with the Rev1ew experts to achieve outstanding results.
Customer success story
%
Google Maps Profile Views
28.01%
Higher customer engagement
The challenge
- Stagnant online visibility and insufficient customer interaction.
- High manual effort and inconsistency in responding to reviews.
- Untapped potential of customer feedback for local search engine optimization (SEO).
The solution
Employee involvement and training
After an evaluation of the existing Google business profile we integrated Rev1ew as a central control platform and set up the store specific multi-channel hard- and software, including Rev1ew AI for fast, brand-consistent responses.
- Multi-channel review collection via NFC cards, QR code stickers, and displays.
- Use of Rev1ew for centralized management of all reviews.
- AI is used for fast, professional, and consistent responses to all reviews.
- Departments are compared in their performance and individual strategies for optimization are created.
The result
- Massive increase in online visibility (+62.45% profile views).
- Significantly higher customer engagement (+28.01% interactions).
- Direct increase in calls, route inquiries, and website clicks (+31.49%).
+28% customer engagement
🔥 after four weeks
What does GALERIA say?
Bert Middendorp
Director E-Commerce & Omnichannel Retail
With Rev1ew, we have massively increased our local visibility on Google. The increase in calls and website clicks is a direct result of our improved online reputation.