How Franz Surf School tripled their monthly reviews after only a few weeks...

...and outclassed their competitors in the very competitive local surf school market!

Customer success story

The challenge The solution The result What does the owner say?

%

Increase monthly reviews

4.8

Enhancing from 4.6 to 4.8 /5 stars

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★★★★★
+240% monthly average reviews

The challenge

  • Surf School clients typically take their purchasing decisions based on online searches and the experiences other customers share about local businesses on public platforms.

    The challenge was to stand out among the vast amount of competitors in the highly competitive surf school market on Tenerife, while generating a constant stream of quality reviews from happy clients.

The solution

A STRUCTURED APPROACH - THE KEY TO SUCCESS

Franz Surf School decided to use the Rev1ew platform with it's many built-in features to continuously generate quality reviews on the platforms crucial to their market: Google, Tripadvisor and Facebook.

This is what they did:

  • Placement of Rev1ew NFC Tag and Dynamic Rev1ew QR Code on a table display on the reception desk.
  • Offering a 10% voucher for the next surf lesson as a reward to customers who leave a review.
  • Making the reviewing process easy and convenient with a multilingual Rev1ew Page in English, Spanish and German.
  • Offering options to leave reviews on all market relevant platforms, in their case Google, TripAdvisor and Facebook.
  • Using the Rev1ew platform for quick and easy implementation and monitoring of results.

The result

Franz Surf School are outclassing their competitors in the public review field after only a few weeks of implementation.

  • Increase in the number of reviews by 240% after the first four weeks.
  • Improvement in the average rating from 4.6 to 4.8 /5 stars after a few months.

+240% on average

🔥 after four weeks

What does the owner say?

ALESSIA FEDERICI

GENERAL MANAGER FRANZ SURF SCHOOL

Rev1ew impressed us from the start - I didn't even know such a tool existed! The results were amazing from the first week and the best part is that it doesn't even cost us any extra work. It's like review generation is on autopilot.