How Denterife gets 10 times more reviews than their competitors...
...While increasing their reviews from happy customers by 370%!
Customer success story
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Increase monthly reviews
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More reviews from happy patients
The challenge
- Mostly unhappy patients seem to feel the urge to write a public online review about a dentist, hygienist or reception staff, while happy customers tend to forget about it.
- Reputation is key to the success of a Dental Clinic, but how can we transfer the impact of traditional word-of-mouth recommendation to the world of public online reviewing platforms?
The solution
A multi-channel review request strategy
Denterife decided to use the Rev1ew platform to take advantage of existing customer touchpoints for requesting patients to leave a review.
The key to their success is the combination of different review request channels:
- Placement of Rev1ew NFC Tag and Dynamic Rev1ew QR Code on a table display on the reception desk.
- Receptionists send SMS review requests on a daily base using the Rev1ew SMS Tool.
- Dentists and hygienists carry personalised Rev1ew NFC Cards to personally invite their patients to leave feedback when convenient.
- Making the reviewing process easy and convenient with a multilingual Rev1ew Page in English, Spanish and German.
The result
Denterife became the Dental Clinic with the highest rate of monthly positive online reviews in their highly competitive local market within the first weeks of using the Rev1ew platform!
- Increase in the number of monthly reviews by 850% (8.5x more reviews than before!) after the first eight weeks.
- 370% more reviews from happy patients, in contrast to a decreasing number of reviews from unhappy patients.
+850% on average
🔥 more monthly reviews.
What do the owners say?
DR. VUK CURCIC
DENTIST & CO-FOUNDER DENTERIFE
The team from Rev1ew did it all for us, from setting up the platform to implementation and kick-off. We couldn't be more happy, results have instantly be astonishing and verything fits smoothly within our daily workflow without being any extra workload. I'm loving it!
DR. EDUARDO RODRÍGUEZ NEGRIN
DENTIST & CO-FOUNDER DENTERIFE
In the dental business online reviews are directly related to sales, as trust and reputation are some of the key factors for attracting new patients and keeping existing ones. Having this in mind and regarding ROI the use of the Rev1ew platform has been an absolute no-brainer.
and Dynamic Rev1ew QR Code on
table display on the reception desk
on a daily base using the
Rev1ew SMS Tool.