How car retailer Brandt achieves maximum customer satisfaction.
Achieving greater visibility on Google through structured review requests.
About Autohaus Brandt
- Primary locations: Four locations in Northern Germany (Bremen, Achim, Stuhr and Weyhe).
- Employees involved: A total of 47 employees, 23 of whom work in sales and 24 in service, ensure more customer feedback.
- Brands: Volkswagen, Audi, Skoda, Seat & Nissan
Customer success story
%
Increase monthly reviews
4.9
Enhancing from 4.6 to 4.9 /5 stars
The challenge
- Car manufacturers and clients expect a high level of customer satisfaction and base their evaluation of car dealerships on the star ratings on Google.
- Negative reviews submitted directly on public platforms lower the average and are difficult to moderate.
The solution
Employee involvement and training
Involvement of all employees with customer contact and proactive approach to collect customer feedback via various channels. Negative reviews are collected in advance and can be moderated directly.
The Rev1ew team has followed implementation closely to avoid possible pitfalls and guarantee maximum success after roll-out. Employee training and motivation has also been realised by Rev1ew.
Applied review request channels:
- Personalised Rev1ew NFC Cards (sales employees)
- Table displays with Rev1ew NFC Tag and Dynamic Rev1ew QR-Code (sales & service areas)
- SMS review requests sent via Rev1ew SMS Tool (sales employees)
- Car mirror hangers with printed Dynamic Rev1ew QR-Code (service employees)
The result
- Increase in the number of reviews by 310% after the first four weeks.
- Enhancing the average rating from 4.6 to 4.9 /5 stars after a few months.
+310% on average
🔥 after four weeks
What does the owner say?
STEPHANIE VON AHSEN
MANAGING DIRECTOR AUTOHAUS BRANDT
Thanks to Rev1ew, we were able to almost triple our monthly rating in a short period of time. Our average has also increased to 4.9 / 5 stars compared to the previous year, which has brought us to the highest level of the manufacturer bonus.